Below, you will find various screenshots of RaiderCSS in action. Click on any image below to see a full-sized screenshot. Remember that RaiderCSS can be color customized however you choose. The size, and font size for chat text may be changed as well, and you may upload your own logo in place of the "RaiderSoft" logo shown in the screenshots on this page.

To the right is a screenshot of the Operator's Applet showing the main view that you and your operators (your support team, or yourself) will see when awaiting, and interacting with customers. It is composed of five parts:

• Menu Bar (top of applet) allows operator to login/logout and gain assistance via a help page designated by you.
• Call Queue Tab (upper-left tab) shows users awaiting assistance by you or your staff
• Operators Tab (upper-right tab) shows operators currently online in a particular department. You and your staff will always know how much assistance is available to the awaiting customers.
• Chat Tab (lower-left tab) lists conversations currently in progess with an operator and various customers.
• Operator Lounge (lower-right tab) show the chat pane allowing operators to discuss topics amongst themselves. This can be both a relaxing "break-zone" or a way for operators to communicate issues regarding customer support.

To the left is a another screenshot image of a typical, live session you may have with one of your customers/users. With it, you may send your users text messages, force web content (http, ftp, etc..), transfer to another department, or place the user on hold if you so choose. Placing a user on hold returns that user to the user-list queue so that he/she may be assisted later, or by another of your customer support technicians. These sessions popup in their own, separate tabbed window making it easy to converse with multiple customers/users simultaneously.

To the right is a screenshot of the RaiderCSS web based Control Panel. From this easy to use control panel, you may add, edit, and remove departments, operators; view/receive transcripts, and specify many configuration options. You, the account owner, may login at any time to the control panel by clicking on the "My Account" link in the upper-left hand corner of any raidercss.com web page. The control panel is your home base for configuring your RaiderCSS account, receiving support, and for product upgrades.

To the left is a screenshot of the Customer Client Applet, showing a conversation that you (or one of your customer support technicians) may have with a customer in real-time. Colors and font-sizes may be modified to your liking. Web site content (URL's, FTP Addresses, etc..) that you push to your customers will instantaneously popup in a separate browser window.

Once your customer/user has logged in (or has automatically logged in) he/she will be presented with a brief wait screen until you (or one of your technicians) responds to the request for assistance. If nobody is available to assist the customer, he/she will be automatically redirected to a webpage of your choosing.

To the left is a screenshot of the Customer Client Applet detailing the option to receive their transcripts via e-mail after a user has ended a customer support session on your web site. This optional feature allows you to provide your customers with a word-for-word recording of their entire support session.

RaiderCSS is ideal for sites that sell both tangible and intangible products. Web stores, auctions, subscription sites, and content-based sites are all perfectly suited for RaiderCSS! If you sell online, or provide any type of service to your users, you cannot afford to not have a Live Customer Support System! Sign up now - Free Registration!