How does RaiderCSS work?

RaiderCSS can be set up many different ways for your customers and your technicians. If you'd like, you can provide a simple button on your webpage to open up a small window that immediately puts them in contact with you, or someone on your staff. Or, you may embed the Customer Support Applet directly into your own website using the code we provide you. Your technician software (for chatting with customers) can be set up the same way.

What if someone isn't available to help the customer when he/she requests assistance?

No problem. You can configure the software to automatically timeout (I.e., 20 seconds) if someone is not available to help. The customer may then be re-directed to a webpage of your choice to give him/her further instructions.

How much does it all cost?

Plans start out at only $19.00 USD per month. That works out to only 63 cents per day!

Can I change the colors of the applet? What about the size?

With RaiderCSS, you can customize both the color and the size of the customer support applet, and can customize the message colors of the operator's applet. Your customers will not know that this service is hosted with us, it will simply look like another feature on your website!

Can you tell me more about the underlying technology of RaiderCSS?

Absolutely. RaiderCSS is built using fast, powerful, multi-threaded Java™ technology. Our servers are custom written in C for extremely high performance, and stability. We use only the finest hardware and software to host your customer support solutions. RaiderSoft provides many different web-based communication software suites, including Chat, Instant-Messaging, and Discussion Boards. We pride ourselves on stability, performance, uptime, flexbility, and affordability.

I have another question. Who may I ask?

Feel free to e-mail us anytime at support@raidercss.com. Our customer support staff responds promptly (within 24 hours) to all inquiries. For quicker support, you may wish to try our Support Forums.